FAQs

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Frequently Asked Questions

Have questions? We’re here to answer them. Select a category below to explore our frequently asked questions and find all the answers you need.

We primarily serve Greenville, South Carolina, and the surrounding areas in Upstate South Carolina, including:

Yes, we provide 24/7 emergency services to address urgent issues promptly and efficiently.

Scheduling a service appointment is easy. You can call our office, or via the convenient contact form on our website.

We accept various payment methods, including credit cards, checks, and online payments. Contact us for more details.

Absolutely! You can request a quote by contacting us directly or using the online quote request form on our website.

Yes, we offer financing options through Synchrony. Learn more about our financing options here.

Staten offers a comprehensive range of plumbing services, including faucet installation and repair, water heater services, toilet installation and repair, and more.

Staten prioritizes plumbing emergencies and aims to provide swift responses. Contact us immediately for urgent plumbing issues.

Signs of a water leak include increased water bills, damp or discolored spots on walls or ceilings, and the sound of running water when no faucets are in use. If you suspect a leak, contact Staten for a thorough inspection.

In the event of a plumbing emergency, turn off the water supply to the affected area if possible. For major emergencies, it’s crucial to evacuate the premises and call Staten for immediate assistance.

We provide expert heating services, including furnace inspection, installation, maintenance, and repair.

Yes, Staten is available 24/7 for heating emergencies, including weekends and holidays. Call us for immediate assistance.

It’s recommended to schedule a furnace inspection annually, preferably before the winter season begins. Regular inspections ensure optimal performance, efficiency, and safety.

Change the air filters regularly, keep the heating vents unobstructed, and monitor for unusual sounds or odors. For more detailed maintenance tips, consult Staten’s heating experts.

We specialize in air conditioning services, including inspection, installation, maintenance, and repair.

Yes, Staten offers services to enhance the energy efficiency of your air conditioning system. Schedule a consultation for personalized solutions.

Signs include warm air blowing from vents, unusual noises, increased energy bills, and uneven cooling. If you notice any of these, contact Staten for a thorough inspection.

It’s strongly recommended to have a professional install air conditioning units to ensure proper sizing, installation, and compliance with safety regulations. Staten’s experts are here to help.

Electrical services are exclusively offered in Greenville, South Carolina.

No, electrical services by Staten are only available for emergency situations. Contact us immediately for urgent electrical problems.

Check if the outage is widespread in your area. If not, check your circuit breakers and reset them if necessary. If the issue persists, contact Staten for a professional assessment.

Warning signs include flickering lights, burning smells, tripped circuit breakers, and frequent power surges. If you notice any of these signs, contact Staten immediately for an assessment.

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