Plumbing FAQs

What do I need to do to maintain my water heater?

About once a year, you should do the following:

  1. Turn off power source, gas or electric.
  2. Turn off water supply
  3. Drain the water heater from the bottom to get rid of sediment.
  4. Inspect the anode for corrosion, replace if necessary.
  5. Call Staten if you are not comfortable doing any of the above.
Is Instant Hot Water worth the expense?

Not usually for your home where you are likely to use hot water multiple times a day. It is more efficient to heat water where it is not used regularly, like a guest house or barn.

My toilet is leaking at the base, can I fix this?

If you believe you are handy, you can replace the wax ring, available at most hardware stores.

My drains smell bad, bubble or gurgle. What to do?

If you have a septic system, it’s likely that it needs to be pumped out. If you do not, you may be dealing with a clog or pipe obstruction. It would be a good idea to call Staten to check it out before that gurgle becomes a flood.

How to prevent Freezing Pipes?
  1. Leave your taps turned on, just fractionally, so that they drip (there’s no need to observe the old adage of a “pencil-thin stream;” it just wastes water). Pressure is relieved, so no damage is done.
  2. Thoroughly encase the below-floor area, if you live in a home that’s elevated above ground (such as a trailer or manufactured unit, use tar paper or sheet plastic if your budget doesn’t extend to proprietary cladding; it will still stop the wind chill which does most of the damage.
  3. Insulate the pipes themselves, using foam cladding that’s sold at home improvement warehouses. Remember those outside faucets; you can wrap them in old rags or plastic bags.
My toilet it running, can I fix it myself?

Yes, you can replace the flapper and chain in the tank. You can usually find replacement parts at a hardware store. If you are not comfortable doing this, or if you have tried and the toilet does not work properly, call Staten right away.

Can I get a garbage disposal even if I have a septic system?

Yes, there are special disposals for use with Septic Systems.

Can I flush clumping cat litter, wipes or feminine products down the toilet?

In a word, no. Although these products advertise that they are “flushable”, it’s really not good to do so. They don’t break down efficiently and will eventually begin to clog your pipes, especially if you have a septic system.

How to keep my drains free of clogs?

Many of us have a tendency to throw anything that fits into their drains. This is especially true of those who have garbage disposers. However, rinsing large amount of solid waste into your drains will eventually clog your system. If you have doubts, place the residue into the trash not your drain. Coffee, grease, and food are all common causes of preventable clogs.

Still need help? Send us a note!

For any other questions, please email us at or call us 864-520-1138

022032051 041